Continuous Quality Improvement

31 May 2023

Customer Focus: CQI aims to understand and meet the needs and expectations of customers. It involves collecting feedback, conducting surveys, and analyzing customer data to identify areas for improvement.

Data-Driven Decision Making: CQI relies on accurate and reliable data to drive decision making. It involves collecting and analyzing data to identify trends, patterns, and areas of improvement.

Process Orientation: CQI focuses on improving processes rather than blaming individuals for problems. It involves mapping out processes, identifying bottlenecks, and finding ways to streamline and optimize them.

Teamwork and Collaboration: CQI encourages collaboration and teamwork across different departments and levels of an organization. It involves involving employees at all levels, soliciting their ideas and suggestions, and creating a culture of continuous learning and improvement.

Continuous Learning: CQI promotes a culture of learning and improvement. It involves providing training and development opportunities to employees, encouraging innovation, and fostering an environment where mistakes are seen as opportunities for learning and growth.

The CQI process typically involves several steps:

Plan: Define objectives, set targets, and develop a plan for improvement.

Do: Implement the plan on a small scale, often using a pilot project or a limited sample.

Check: Monitor and measure the results against the objectives and targets. Collect and analyze data to assess the impact of the changes.

Act: Based on the results, make adjustments, implement changes on a larger scale, and establish new targets for improvement.